Jewelry Care & Warranty

Jewelry Warranty 

At Logan Tay, we take immense pride in the quality and craftsmanship of our jewelry pieces. We are committed to providing you with exceptional products and outstanding customer service. To ensure your complete satisfaction, we offer a comprehensive warranty on all our jewelry items.

Warranty Coverage:

We provide a 30-day warranty on all our jewelry items from the date of delivery. 

Damage: We will replace any jewelry item that arrives in a damaged condition, subject to verification by our team. If the damage occurs during shipping in transit and you have purchased Route insurance for your order, you will need to open a claim with Route to seek assistance in resolving the issue.

Warranty Terms and Conditions:

  • Notification: To claim the warranty, you must notify us within 30 days of the delivery date. Please contact our customer support team at hello@logantay.com with your order details and a description of the issue.

  • Return of the Item: In certain cases, we may require you to return the damaged item to us. Our customer support team will guide you through the return process.

  • Exclusions: The warranty does not cover damages caused by improper handling, accidental damage, misuse, abuse, or normal wear and tear.

  • Replacement: In case the exact jewelry piece is unavailable, we will offer you an alternative item of equal value or store credit.

  • Shipping: If a replacement is required, we will cover the shipping costs for sending the new item to you. 

Jewelry Care 

ANTIQUED GOLD 

Antiqued gold refers to a specific type of finish or treatment applied to gold jewelry to give them an aged or vintage appearance. The antiquing process involves intentionally darkening or oxidizing the surface of the gold to create a patina or tarnished effect, which gives the piece a sense of history and character.

 CARE INSTRUCTIONS FOR ANTIQUED GOLD 

- Store in a cool, dry place
- Avoid contact with chemicals and perfumes
- Clean gently with a soft cloth
- Handle with care
- Remove before swimming or exercising

GOLD-FILLED JEWELRY

Gold-filled jewelry is a more affordable alternative to solid gold jewelry. It is made by bonding a genuine layer of gold onto a base metal with heat and pressure. This creates a permanent bond that contains 100+ times more gold than gold-plated jewelry.

CARE INSTRUCTIONS FOR GOLD FILLED

At Logan Tay, we want your jewelry to last for years to come. To keep your pieces looking beautiful, please follow these care instructions:

- Clean your jewelry with warm sudsy water and pat dry with a soft cloth. Never rub it after washing as this can cause discoloration.
- Keep your jewelry as dry as possible and away from humid areas. Store it individually in an airtight plastic bag and away from other metals.
- Take extra care around saltwater, chlorine, perfumes, and lotions, as they can tarnish your jewelry faster. Avoid spraying oils or perfumes directly on jewelry. Remove before sleeping.

We recognize the diversity in the composition of our customers' skin makeup. Each individual's skin is unique, which can result in varying reactions to certain products and materials used in our products. This policy aims to clarify our stance on the potential for tarnishing and discoloration that may occur due to these genetic makeup differences. We advise considering this information before placing your order.

If you follow these care instructions for your pieces, your Logan Tay pieces will remain beautiful and last for years to come.